Refund policy

Last updated: October 2, 2026

1. Scope

ReadAvenue, operated by GLO YRN LLC, sells digital ebooks delivered as downloadable PDF files. No physical product is shipped, so there is no physical return process or return-shipping charge.

2. Seven-Day Satisfaction Guarantee

You may request a refund for any reason within seven (7) calendar days after purchase, including a change of mind. This guarantee applies even if the ebook has already been delivered, accessed, or downloaded. No explanation is required; we ask only for enough information to identify and verify the order.

Approved refunds cover the price paid for the affected ebook or bundle and are returned to the original payment method. After a refund, the personal-use license ends and any remaining download access may be disabled. The guarantee may not be used to obtain repeated access to the same title through repurchase after a prior refund.

3. Product or Delivery Problems

Contact us within 14 days of purchase if a file is corrupted or unreadable, the wrong file was delivered, the product is materially different from its description, access was not provided after successful payment and reasonable troubleshooting, you were charged more than once, or you believe a charge was unauthorized. We will provide prompt access help, a corrected file, a replacement, or a refund as appropriate. These protections are separate from and do not reduce the seven-day satisfaction guarantee.

4. Immediate Digital Delivery

Customers may request immediate digital delivery at checkout. Immediate delivery, access, or downloading does not eliminate ReadAvenue's posted seven-day satisfaction guarantee and does not limit any right that cannot legally be waived.

5. How to Request a Refund

Email support@readavenue.com within the applicable period. Include your order number and the email address used at checkout. You may identify the title involved, but you do not need to provide a reason for a request made under the seven-day satisfaction guarantee. Please do not send full payment-card numbers or account passwords. We aim to acknowledge requests within two business days.

6. Refund Timing

Approved refunds are submitted to the original payment method. Banks and payment providers control posting times, which are commonly 5–10 business days after a refund is issued. We cannot send a refund to a different card or account.

7. Order Verification and Records

We may verify the order and check for duplicate refund requests or clear fraud. To resolve support and payment disputes fairly, ReadAvenue may preserve the customer's consent record, order and payment status, digital-fulfillment status, delivery communications, and available download or access events. These records are used for customer support, fraud prevention, legal compliance, and dispute documentation. They do not limit a customer's rights under applicable law or the right to contact a card issuer about an unauthorized transaction.

8. Statutory Rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded. If applicable law provides stronger rights or a longer remedy period, those rights remain available.

Contact

ReadAvenue, operated by GLO YRN LLC
57 S St Andrews Dr
Ormond Beach, FL 32174
United States
Email: support@readavenue.com
Phone: 321-945-2824

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. We aim to respond within two business days.